Traveler FAQ

Checking your phone's eSIM compatibility is straightforward! For iPhones, navigate to Settings > Cellular or Mobile Data, and look for an "Add eSIM" option. Android users can typically find this under Settings > Network & Internet > Mobile network, then look for options like "Add carrier" or "Download a SIM." Alternatively, consult your device manufacturer's official website. This quick check ensures a smooth experience with our plans.

An excellent question! While your phone might support eSIM technology, a carrier-locked device will usually prevent you from activating new eSIMs from other providers. To enjoy seamless connectivity with our plans abroad, your phone must be unlocked. We highly recommend contacting your current mobile carrier before your trip to request an unlock. This essential step ensures your device can accept and utilize our travel-friendly eSIMs without any issues.

Our eSIMs are primarily designed for smartphones, but many cellular-enabled tablets and smartwatches can also support eSIM technology! For these devices, you'll need to verify that they have an active cellular modem and are specifically designed to be eSIM compatible. Consult your device's manufacturer specifications or user manual to confirm. If your tablet or smartwatch meets these requirements, you should be able to enjoy the benefits of our plans on those devices too.

eSIM technology is a fantastic innovation, but it's a relatively newer feature in mobile devices. While many recent phone models support eSIM, older models, typically those released before 2018 or 2019, might not have this capability. We always recommend checking your specific phone model's specifications or looking in your device settings for an "Add eSIM" option. Ensuring your device is eSIM-ready is the key to a smooth and connected travel experience with our plans.

If your QR code isn't scanning, don't worry! Most phones allow manual installation. Look for an option like "Enter Details Manually" during the eSIM setup process. You'll need the SM-DP+ Address and Activation Code, which we provide with your QR code. Ensure good lighting and a steady hand if retrying the scan. If issues persist, our support team is ready to assist you. We want your setup to be smooth sailing!

You can install your eSIM anytime before your trip, even before you leave home, as long as you have a stable Wi-Fi connection. The data plan itself only activates when it connects to a supported network in your destination country, not upon installation. This means you can get everything ready in advance, ensuring you're connected the moment you land. It's all about convenience for your journey!

First, ensure your new eSIM line is turned on and selected for cellular data in your phone settings. Also, double-check that "Data Roaming" is enabled for your eSIM line. Sometimes, adjusting the APN settings or manually selecting the network operator can resolve connectivity issues. If you've tried these steps and still have no data, please reach out to our support team; we're here to help troubleshoot!

Unfortunately, most eSIMs, including ours, are designed for a single activation and installation. Once deleted from your device, the QR code typically cannot be reused to reinstall the same plan. We recommend being careful during the setup process. If you accidentally delete your eSIM, please contact our customer support immediately. We'll explore the best options to get you connected again, often involving a new purchase.

Estimating your data needs depends on your usage habits. For light use (maps, messaging), 1-3GB per week might suffice. Moderate users (some social media, video calls) might need 5-10GB. Heavy users streaming videos or sharing hotspots could require 15GB+. Consider if Wi-Fi will be readily available. Our plans offer various sizes, so you can pick what best fits your travel style and activities, ensuring you stay connected without overspending.

Your data plan's validity period starts the moment it connects to a supported network at your destination. This isn't when you purchase or install the eSIM, but specifically when it registers active data usage abroad. This ensures you get the full duration of your plan precisely when you need it for your travels. You'll typically receive a notification confirming activation, so you know exactly when your countdown begins.

No worries if you use up your data! You have a couple of easy options. Many of our plans allow you to conveniently top up your existing eSIM with more data, often directly through your account. If a top-up isn't available for your specific plan, you can simply purchase a new data plan for the same region or country and install it. We make it simple to stay connected throughout your journey.

The best choice depends on your itinerary! If you're visiting multiple countries within a specific continent or region, a regional eSIM is ideal. It offers seamless connectivity across all included destinations without needing separate plans. For travelers focused on just one country, a single-country eSIM is often more cost-effective and provides tailored coverage. Consider your travel path to pick the most convenient and economical option.

We aim to make purchasing your eSIM as convenient as possible! We securely accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. For added flexibility, we also support popular digital payment platforms like PayPal and Apple Pay. Rest assured, all transactions are encrypted to protect your financial information, ensuring a smooth and safe checkout experience for your travel data needs.

Absolutely not! We believe in transparent pricing, so the price you see for your chosen eSIM plan is the final price you pay. There are no surprise activation fees, hidden taxes, or extra service charges. What you see is what you get, ensuring you can budget for your trip with complete confidence. Your travel data should be simple and straightforward, just like our pricing.

We understand that travel plans can sometimes change unexpectedly. You can request a full refund for an unused eSIM plan within 14 days of purchase, provided it hasn't been activated or installed. If you encounter any technical issues we can't resolve, a refund may also be issued. Simply contact our friendly customer support team with your order details, and we'll be happy to assist you in finding the best solution.

Running low on data mid-trip is no problem at all! Most of our eSIM plans offer convenient top-up options. Simply log into your account on our website, navigate to "My eSIMs," and select your active plan. You'll see available top-up packages tailored to your current plan, allowing you to easily purchase additional data. The new data will typically be added instantly, keeping you connected without interruption.

We partner with leading local network providers in each country to ensure reliable coverage for your trip. To check specific coverage details, you can usually find a list of our network partners for your chosen destination on the plan details page. This allows you to cross-reference with independent coverage maps if you have a very specific area in mind. Our goal is to keep you connected where it matters most!

Absolutely! Many of our eSIM plans offer access to 5G networks where available and supported by our local partners. If your device is 5G-compatible and 5G service is active in your destination, you can enjoy super-fast speeds. Check the specific plan details for your chosen country, as 5G availability can vary by location and network provider. We always aim to give you the best possible connection.

The internet speed you experience depends on several factors, including the local network infrastructure, your device's capabilities, and current network traffic. Our eSIMs connect you to local premium networks, so you can expect speeds comparable to what locals experience. While we aim for the fastest possible connection, actual speeds can vary. We always strive to provide a reliable and efficient data experience for your travels.

While most of our plans offer unlimited speed up to your data allowance, a few specific plans might have a Fair Usage Policy. This means that after consuming a very high amount of data within a short period, speeds might be temporarily reduced to ensure fair access for all users on the local network. Any such policy would be clearly stated in the plan details before purchase. We believe in transparency for your peace of mind.

Yes, absolutely! All our data-only eSIM plans fully support personal hotspot and tethering, allowing you to share your internet connection with other devices like laptops, tablets, or even fellow travelers' phones. It's a fantastic way to keep everyone connected without needing multiple eSIMs. Just enable the hotspot feature in your phone's settings, and you're good to go. Enjoy seamless sharing!

Our eSIM plans are designed primarily for mobile data access, meaning they do not come with a local phone number for traditional voice calls or SMS. However, you can easily make calls using internet-based apps like WhatsApp, FaceTime, Skype, or Zoom, leveraging your eSIM's data connection. This offers a convenient and often more affordable way to stay in touch with loved ones back home and abroad.

Similar to traditional calls, our eSIM data plans do not include a local phone number for sending or receiving standard SMS text messages. However, you can easily stay connected via messaging apps like WhatsApp, iMessage, Telegram, or Facebook Messenger, which rely on your eSIM's data connection. These apps allow you to send texts, photos, and even make voice/video calls over the internet, keeping you fully connected during your travels.

Yes, absolutely! Your existing WhatsApp account will work perfectly with our eSIMs, just as it does with your regular SIM. Since WhatsApp relies on an internet connection, your eSIM's data plan will provide the necessary connectivity. You'll retain your original phone number on WhatsApp, allowing you to continue chatting with all your contacts without any interruption or needing to change your WhatsApp settings.

Most modern smartphones support Dual SIM, allowing your physical home SIM and our eSIM to work simultaneously. You can designate our eSIM for mobile data abroad and keep your home SIM active for receiving calls and texts. Simply adjust your phone's cellular settings to select which SIM is used for data and which for voice/SMS, giving you seamless connectivity and the ability to stay in touch on both numbers.

Absolutely, this is one of the biggest advantages of using an eSIM! Your home number, typically on your physical SIM, remains active in your phone. You can continue to receive calls and text messages on it while using our eSIM for all your data needs abroad. Just be mindful of any potential roaming charges your home carrier might apply for receiving calls or sending texts internationally.

Your phone's settings allow you to easily manage which SIM (your home number or our eSIM) you use for outgoing calls and texts. You can typically set a "default voice line" or "default SMS line." For added flexibility, many phones also let you choose which line to use right before making a call or sending a text, giving you full control over your communication.