Traveler FAQ

Checking your phone's eSIM compatibility is straightforward! For iPhones, navigate to Settings > Cellular or Mobile Data, and look for an "Add eSIM" option. Android users can typically find this under Settings > Network & Internet > Mobile network, then look for options like "Add carrier" or "Download a SIM." Alternatively, consult your device manufacturer's official website. This quick check ensures a smooth experience with our plans.

An excellent question! While your phone might support eSIM technology, a carrier-locked device will usually prevent you from activating new eSIMs from other providers. To enjoy seamless connectivity with our plans abroad, your phone must be unlocked. We highly recommend contacting your current mobile carrier before your trip to request an unlock. This essential step ensures your device can accept and utilize our travel-friendly eSIMs without any issues.

Our eSIMs are primarily designed for smartphones, but many cellular-enabled tablets and smartwatches can also support eSIM technology! For these devices, you'll need to verify that they have an active cellular modem and are specifically designed to be eSIM compatible. Consult your device's manufacturer specifications or user manual to confirm. If your tablet or smartwatch meets these requirements, you should be able to enjoy the benefits of our plans on those devices too.

eSIM technology is a fantastic innovation, but it's a relatively newer feature in mobile devices. While many recent phone models support eSIM, older models, typically those released before 2018 or 2019, might not have this capability. We always recommend checking your specific phone model's specifications or looking in your device settings for an "Add eSIM" option. Ensuring your device is eSIM-ready is the key to a smooth and connected travel experience with our plans.

If your QR code isn't scanning, don't worry! Most phones allow manual installation. Look for an option like "Enter Details Manually" during the eSIM setup process. You'll need the SM-DP+ Address and Activation Code, which we provide with your QR code. Ensure good lighting and a steady hand if retrying the scan. If issues persist, our support team is ready to assist you. We want your setup to be smooth sailing!

You can install your eSIM anytime before your trip, even before you leave home, as long as you have a stable Wi-Fi connection. The data plan itself only activates when it connects to a supported network in your destination country, not upon installation. This means you can get everything ready in advance, ensuring you're connected the moment you land. It's all about convenience for your journey!

First, ensure your new eSIM line is turned on and selected for cellular data in your phone settings. Also, double-check that "Data Roaming" is enabled for your eSIM line. Sometimes, adjusting the APN settings or manually selecting the network operator can resolve connectivity issues. If you've tried these steps and still have no data, please reach out to our support team; we're here to help troubleshoot!

Unfortunately, most eSIMs, including ours, are designed for a single activation and installation. Once deleted from your device, the QR code typically cannot be reused to reinstall the same plan. We recommend being careful during the setup process. If you accidentally delete your eSIM, please contact our customer support immediately. We'll explore the best options to get you connected again, often involving a new purchase.

Estimating your data needs depends on your usage habits. For light use (maps, messaging), 1-3GB per week might suffice. Moderate users (some social media, video calls) might need 5-10GB. Heavy users streaming videos or sharing hotspots could require 15GB+. Consider if Wi-Fi will be readily available. Our plans offer various sizes, so you can pick what best fits your travel style and activities, ensuring you stay connected without overspending.